Property Block and Estate Management

Our Policy: To provide a Simple, Transparent and Personal Block Management Service


Why Complete Property Group:

At Complete Property Group we understand the importance of having a management company that you can trust, a company that has the necessary skills and expertise to deal with the day to day building management, as well as overseeing major works and refurbishment projects.

With over 25 years’ experience in the Block Management business we have experience in managing a range of diverse properties which includes Grade I and II listed buildings, commercial units, small blocks and larger purpose-built apartment blocks. At Complete Property Group, we only use trusted local qualified tradesman, many of which have worked with us and our lessees for many years. We do not believe in a “One size fits all” approach to Block Management and will tailor our level of service to meet your requirements to ensure your property is kept in the best possible condition whilst being fully compliant to all legislative and Health and Safety requirements. When your building is managed by Complete Property Group, you can be assured you have a professional company who will deliver what they promise.

We understand the importance of protecting the value of your asset and we will work together with you to achieve this. In addition to the terms of the lease and on-going maintenance requirements of the building, we work hand in hand with our clients, providing a first-class level of service. Creating safe and secure environments for the lessees and residents who live there, and we take great pride in doing it right.

But don’t just take our word for it, click on our reviews page and hear it from our clients.

We are proud to manage:

A number of converted historical buildings including prestigious properties in the Regency Spa Town of Cheltenham, Gloucester and Worcester.

Many purpose-built modern blocks of flats ranging in size from 4 to 60 units in and around Gloucestershire, South Gloucestershire, Wiltshire, and Warwickshire.

Several modern private estates made up of a mix of luxury houses and apartments located on the outskirts of Cheltenham and Worcester.

Block Management Clients

RTM & RMC Companies


If you are a Director of a Residents’ Management Company or a Right to Manage Company and are looking for new management, we are here to help you every step of the way.

Whether the management of your property has been good, bad or indifferent we aim to provide a service to our clients that is completely transparent, efficient and cost effective.

We have a dedicated team of block managers and administrative assistants with a wealth of experience in all aspects of residential property management.

With any development, and with the amount of legislation which you have a duty to comply with, we understand that there will be certain issues which arise from time to time.  However, by involving us in the management of your property we are able to efficiently deal with any such issues as they arise.



We are proud to work closely with several local Landlords, assisting them in managing their property interests. We offer a full range of services for Freeholders including collecting Ground Rent, preparing annual Service Charge Accounts, dealing with sales enquiries and all aspects of the day-to-day running of their developments.

Should the time come that landlords wish to sell their interest in the Freehold, we can assist in finding an investment buyer and advise on the required process every step of the way

property investment

Developers, Investors and Portfolio Landlords

Complete Property Group act for a range of Developers, Investors and Portfolio Landlords, providing bespoke services that deliver each client’s specific requirements. We understand that one size doesn’t fit all, so we work with each client to advise and guide them through the best course of action.

There is a natural synergy between managing the development together with the individual units, and we offer a unique combined service linking Block Management and Letting and Management.

Our block management team work closely with our other in-house specialist departments to maximise the return on your asset. With several developments in Cheltenham and Gloucester utilising this unique service, our clients have benefited by receiving relevant advice, marketing strategies, carefully calculated budgets for communal services and planned maintenance together with legal and health & safety compliance.

Summary of Our Services:

Advice – Providing advice and guidance on cost effective maintenance of your development in accordance with H&S legislation, legal requirements of the lease and statutory compliance. See our Advice Link for more information.

Prepare, Issue and Collect – Annual budgets, Year-End accounts, Service Charges, Ground Rents, Payments.

Credit Control – We have an accounts team including a qualified accountant and dedicated credit controllers. We are able to provide our clients with timely, robust reporting information (generally quarterly) and robust credit control processes helps ensure the properties in our portfolio have consistent income.

Organise, Supervise and Action – Day-to-Day Services, Maintenance Contracts, Major Works and Cyclical Maintenance Plans, Emergency and ad-hoc Repairs. Insofar as its possible, part of our strategy is to employ Local Independent contractors to service our client’s properties. Generally, they are more cost effective than larger National or Regional Firms (many don’t charge VAT for starters) and if they’re based in the same area as the property – they’re able to attend more quickly.

Administration – Issuing Notices, Policies and Correspondence. Undertaking Inspections, attending and chairing AGMs and other Meetings; Acting as Company Secretary (where applicable).

Provide – 24/7 – Emergency Helpline.

Excellent Communication – One of the main complaints we hear in the industry, is that of clients not being able to contact their Property Manager. You will always be able to talk to one of our dedicated small, friendly team. You’ll get a mobile number for your property manager and a reliable 24/7 Emergency Number. We’ll even provide you with our MD’s mobile number. Communication is key!

Service Overview:

Financial Services:       

  • Service Charge Budgets
  • Service Charge Collection
  • Credit Control
  • Ground Rent Collection
  • Financial Reports
  • Production of Year End Accounts

Day to Day Operation and Management:

  • Insurance including Buildings, Engineering and Directors & Officers
  • Building Maintenance
  • Section 20 Consultation, Refurbishment Projects, Major Works, Surveys & Inspections
  • Working with utility companies
  • Cleaning Services including communal cleaning, window cleaning and carpet cleaning
  • Ground Maintenance
  • Health & Safety Inspections and Testing
  • Services Contracts for example Lift Contracts
  • Access & Security


  • Company Secretarial Duties
  • Companies House Filing
  • Host and Chair Annual General Meetings
  • Administer Lease Related Matters for example Lease Extensions
  • Leasehold Enquiries

If you would like to discuss your requirements and obtain a fee quotation, please contact us and we can discuss your requirements and the necessary next steps involved in appointing a new Managing Agent.